You are using an outdated browser.

Please upgrade your browser to improve your experience and security.

Function ‘Volkswagen Connect® – Assistance Call‘

Contact the 24-hour service hotline.

In case of a technical breakdown or even an accident, the app enables you to get directly in touch with the national 24-hour breakdown services at home or abroad, or the Volkswagen service hotline. In case of emergency you can send your vehicle data and current location to the nearest service partner via the app. This means, you will always have 24-hour breakdown services close to you. The most important tips on what to do in an emergency can also be found here. 

If you have any questions or need more product information you can also speak to the service hotline personally. A direct call is easy to make from the app’s start screen.

Breakdown help is available to you by direct call - even when abroad.

What must you do in case of emergency? You can find all the important information on the right things to do quickly and comprehensibly here.

Discover additional app features

Volkswagen Partners

Direct connection to your Volkswagen car dealer for automated service requests.

Find out more

My Volkswagen

Vehicle data with an overview of vehicle identification number, mileage, inspection, oil service or tyre info.

Find out more

Parking Space

Where did I park? With Volkswagen Connects vehicle location feature finding your car is easy.

Find out more

Volkswagen Connect® Contact

00 800 444 999 50

Europe-wide for free. 
Monday - Friday 7.00 am to 7.00 pm
Saturday 8.00 am to 3.30 pm
Your provider does not support the telephone number?
Please call +49 5361 83 89 99 16

The costs are according to your provider. Calls from foreign countries may be more expensive.

The vehicle identification number

What is a VIN?

The vehicle identification number (VIN) is a unique 17-digit code that can be used to identify your vehicle. You can locate your VIN in the vehicle log book, vehicle registration certificate, or in the lower area of your windscreen.

Vehicle registration

Certificate of Admission


We use cookies (our own and third-party providers) to make it easier for you to use our websites and to display advertisements in accordance with your browser settings. By continuing to use our website, you agree to the use of cookies. For more information about cookies and how to change the cookie settings of your browser, please refer to our website. Cookie Policy.

Please click on the link to activate the videos. Note: After activation, data are transferred to the respective provider.